Getting Started
First time users
Confirmation message
Combining items in a trade
 
General Services
Shipping
Shipping Methods
Lost shipping label
Packing guidelines
Tracking

Payments and Pricing
Typographical errors
Check Delivery
Missing Checks

Trade-in Products
Trade-in
Determining Product Condition

Customer Service and Support
Via Email
Submitting Feedback
Canceling a Trade
 
GETTING STARTED

First time users
For a limited time, you can trade in your eligible Buffalo Technology network storage product and receive a rebate of up to $150 when you purchase any eligible Buffalo Technology network storage product. Eligible network storage purchase must be made between June 23, 2008 and December 31, 2008. Claims must be filed and proof of purchase submitted by January 31, 2009. Trade in network storage product must be shipped within thirty (30) days of receipt of the shipping instructions or by March 2, 2009, whichever is sooner.   

Upgrading is easy! Follow these simple steps:

Step 1 – Register or select "Get a Free Quote" to receive your free trade-in quote.

Step 2 – Describe your pre-owned product(s): manufacturer, model, and quantity.

Step 3 – Receive an instant quote value for your eligible pre-owned product(s).

Step 4 – Fax or mail your Confirmation Email and your proof of purchase receipt for your new eligible Buffalo Technology network storage product.

Step 5 – Ship your pre-owned product(s) using the prepaid shipping label/placard provided.

Step 6 – Your redemption check will be issued approximately 6 to 8 weeks after the receipt and inspection of your traded product and receipt and validation of your proof of purchase, whichever is later.

Confirmation message
You will receive a Confirmation Email message upon successful on-line trade completion. We recommend that you keep a copy for your records. This message will contain instructions on the next steps to complete your transaction.

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Combining items in a trade
The Buffalo Trade-Up Program requires one network storage product traded for each new eligible Buffalo Technology network storage product purchased. You may trade in multiple product(s), but you must purchase one new eligible Buffalo Technology network storage product for each network storage product that you trade in.
   
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GENERAL SERVICES
 
Shipping
 
Shipping Methods
It is important to use our shipping label or shipping placard, as it will be used to expedite tracking, identification and processing.

Within one business day of completing your on-line trade, an email with the subject line "Buffalo Technology Terastation Trade Up Program shipping instructions" will be emailed to the address you provided while registering. The shipping instructions email will provide the steps for retrieving your shipping label or shipping placard. The shipping instructions email will contain embedded links, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate label/placard for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
 
You have 30 days from the day you receive your shipping instructions to return the product, or by March 2, 2009, whichever is sooner.

If you experience technical difficulty in printing these labels/placards or you lose your shipping instructions email, please contact buffalocs@marketvelocity.com.

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Lost shipping label
If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions email and click on the link to print out another label or placard. If you are experiencing difficulty printing your label contact:  buffalocs@marketvelocity.com  with the following information for a replacement.

Name
Address
E-mail Address
Quote Number (from Confirmation email)

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Packing guidelines
Please follow these guidelines when shipping your traded product:

– When packaging your product, be sure to include the key and power cable. 
– Package the item(s) in a sturdy cardboard box designed specifically for shipping using cushioning materials such as bubble wrap to adequately protect your products. If you require boxes, they can be purchased at Kinkos, FedEx, The UPS Store or on-line at  onepak.com.
– Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape. Shipping tape that is 2-3 inches wide should be used.
– Attach the prepaid shipping label to the outside of the package.  Use a piece of clear shipping tape over the top of the label. 
– Call FedEx ground at 1-888-777-7330 or drop off the package at a regional shipping location. Be sure to keep the tracking number for proof of shipment.
– Products must be shipped within 30 days of the transaction in order for quoted value to remain valid. 

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Tracking
You can find real time status of any package shipped via Federal Express by going to http://www.fedex.com  and entering the tracking number provided on your shipping label.

Payments and Pricing

Typographical errors
In the event that a product is listed at an incorrect value due to a typographical error or miscalculation by the database, Buffalo Trade-Up Program shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).

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Check Delivery
All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your check approximately 6 to 8 weeks after receipt and inspection of your traded product and validation of your proof of purchase, whichever is later.

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Missing Checks
If you do not receive your redemption check within the check delivery period listed above, please send an email message to buffalocs@marketvelocity.com so that we can research the issue for you.

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TRADE-IN PRODUCTS

Trade-In Products

Determining Product Condition
How do I determine the condition of my product?

Is the product in excellent working condition and needs no refurbishment? Has regular maintenance has been performed on the product in accordance with manufacturer recommendations? Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches)?
If so, choose Excellent.

Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.) Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches).
If so, choose Good.

The product has no major technical problems; it turns on and is in working condition but has cosmetic defects.
If so, choose Poor.

CUSTOMER SERVICE and SUPPORT

Via Email
buffalocs@marketvelocity.com

Via Telephone
866-635-7165

Submitting feedback
Your comments and suggestions are important to us. Let us know what you think about Buffalo Technology Terastation Trade Up Program by clicking buffalocs@marketvelocity.com.

Canceling a trade
In the event you wish to cancel your trade, simply send an email that includes your name and quote number to buffalocs@marketvelocity.com requesting that your trade be canceled. 

Reminder Emails
During the trade process you will receive a series of reminder emails. 

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