» How do I use the Buffalo Trade-Up Program? » Do I have to register to use the Buffalo Trade-Up Program web site? » Can I save the information I enter to reference later? » How long does this program run? » What is the final submission date for my claim? » How do I get my rebate? » What is the final shipment date for trading in my product(s)? » Do I have to handle the trade-in process myself or can my reseller assist me? » Can I combine this offer with another offer? » Can I purchase and trade-up multiple products? » Who pays for shipping? » What if I cannot print my shipping label or placard? » What if I lose my shipping instructions email? » How do I ship my product? » Are you experiencing issues with navigating through or exiting an area of the Buffalo Trade-Up Program's Web site? » What is an acceptable Proof of Purchase (POP)?
How do I use the Buffalo Trade-Up Program? You may either register to establish a logon ID, or use guest access to skip the registration process. (Note that you will need to register in order to complete a trade on the website.) A key advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will automatically be updated with the current trade-up values. Customers will be able to access the Buffalo Trade-Up Program web site, enter the equipment to be traded, and receive a rebate quote value of the equipment. From that point, the user can decide whether or not to continue working through the process to ship pre-owned product back to Market Velocity. If a customer accepts the quote and chooses to trade-up their pre-owned equipment, they will need to show proof of their new eligible Buffalo Technology network storage product purchase in order to receive their redemption check. » Back to top
Do I have to register to use the Buffalo Trade-Up Program web site? No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote. » Back to top
Can I save the information I enter to reference later? As a registered user of the Buffalo Trade-Up Program, you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose "View Quotes" from the left navigational bar. » Back to top
How long does this program run? You must purchase an eligible Buffalo Technology network storage product between June 23, 2008 and December 31, 2008. The program is valid in the US only. » Back to top
What is the final submission date for my claim? All claims must be submitted and received by January 31, 2009. » Back to top
How do I get my rebate? 1. Purchase an eligible Buffalo Technology network storage product between June 23, 2008 and December 31, 2008. 2. Submit your on-line claim form. Once you submit your claim, you will receive a confirmation email with a quote number. Fax your proof of purchase for your new eligible Buffalo Technology network storage product along with the confirmation email by January 31, 2009 to 678-578-7429. 3. Trade-up eligible network storage product by following the shipping instructions that you will receive via email. The shipping instructions are valid for 30 days. The trade-up product must be shipped 30 days from receipt of the shipping instructions or by March 2, 2009, whichever is sooner. 4. Please allow 6 to 8 weeks from the time your claim is complete for receipt of your rebate check. Completion of your claim includes shipment of the trade-up product and receipt and validation of the proof of purchase. » Back to top
What is the final shipment date for trading in my product(s)? The trade-up product must be shipped within thirty (30) days from the date the shipping instructions are received or by March 2, 2009, whichever is sooner. » Back to top
Do I have to handle the trade-in process myself or can my reseller assist me? Your reseller may assist you, however resellers may not submit claims on behalf of their end-user customers or themselves. » Back to top
Can I combine this offer with another offer? No, this program may not be combined with any other Buffalo Technology rebate offers. » Back to top
Can I purchase and trade in multiple products? Yes, this is a one for one trade. One eligible trade-up product will be accepted per new eligible product purchased. » Back to top
Who pays for shipping? Shipping and handling fees are paid for by Buffalo Technology. » Back to top
What if I cannot print my shipping label or placard? If you experience difficulty in printing your shipping label or placard, simply contact customer service at buffalocs@marketvelocity.com and a customer service representative will assist you. » Back to top
What if I lose my shipping instructions email? Simply contact customer service at buffalocs@marketvelocity.com and a customer service representative will assist you.
How do I ship my product? During the trade-up process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email with the subject line Buffalo Trade-Up Program shipping instructions will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label or shipping placard. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-up product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
You have 30 days from the day you receive the shipping instructions to return the product. The expiration date will appear on the shipping label in the "Reference # field" and as "Expiration date of the trade-up" on the shipping placard.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service at buffalocs@marketvelocity.com. » Back to top
Are you experiencing issues with navigating through or exiting an area of the Buffalo Trade-Up Program website? If you are experiencing problems navigating through or exiting an area of the Xtreme Trade In web site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type. *Make sure you close (exit) your browser and open a new browser before you begin. 1. Open Internet Explorer, click the Tools menu and choose Internet Options. 2. Click the Delete Cookies button. 3. Click OK.
Windows Internet Explorer 4: 1. Open Internet Explorer. 2. On the view menu, click Internet Options, and click the Settings button. 3. Click the View Files button. 4. Click the View menu and Select Details. 5. Highlight the cookies you wish to delete, and then press the Delete key.
Windows Netscape 4.x: 1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 2. Double click the Users folder within the Netscape folder. 3. Double click your Profile Name folder (this will usually be your username). 4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete.
Netscape 7: 1. Click the Tools menu and choose Cookie Manager. 2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies. » Back to top
What is an acceptable Proof of Purchase (POP)? Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgements. » Back to top
